Table of Contents
ANA: All Nippon Airways Reservation Numbers Cancellations, and other Customer Service Phone Numbers |
| Toll-Free Number: (800) 235-9262 |
| Customer Service: (310) 782-3011 |
| For passengers with a disability: (800) 262-2230 |
| 000800-100-9274 (toll-free, 24 hours, open daily)*1 – Customer Service Center in Japan or the U.S. All |
| +81-3-4332-6868* (charged, 24 hours, open daily)*1 – Charges for international call to Japan will apply. |
All Nippon Airways Co., Ltd., also known as ANA or Zennikkū, is the largest airline in Japan by revenues and passenger numbers. Its headquarters are located in Shiodome City Center in the Shiodome area of Minato ward of Tokyo.
How to reach ANA: All Nippon Airways by phone: For inquiries or assistance with your reservation, please call 1-800–235-9262.
Web: You can reach the airline here to log complaints or report issues.
Social: For customer service, the company uses its main Twitter account at @FlyANA_official, which also tweets travel tips and promos.
On Facebook, the airline responds routinely to customers. On Messenger, ANA Airlines typically responds, according to its chat, “within a few hours,” which may not be acceptable if you’re in a jam.
ANA International Reservation Phone Numbers and other contact info
Calls within Japan |
| ANA International Reservation and Customer Service Center |
| 0570-029-333 (Fixed rate within Japan) |
| 03-6741-6685 (Toll number) |
Damaged, Lost and Left-Behind Items |
| Inquiries about Products |
| 0120-283-757 (Toll-free number) |
| 03-6253-7282 (Toll number) |
ANA Airport Support Inquiries |
| 0570-029-701 |
| 03-6741-8702 |
| Dial a number above and select “2” when the automated voice system is prompted. |
Contact Information for U.S. Customers |
| https://www.ana.co.jp/en/us/site-help/contact/chatbot/ |
| Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English. |
| 1-800-235-9262 (toll-free, 5:00 a.m. – 2:00 a.m. PST, 7 days/week) |
| Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply. |
| 310-782-3011 (charged, 5:00 a.m. – 2:00 a.m. PST, 7 days/week) |
| For inquiries about ANA Japan Domestic Flight Awards |
| 1-800-262-2230 – (toll-free, 4:00 p.m.–1:00 a.m. PST, 7 days/week) |
| For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center. |
Contact Information (Customers Residing in Germany) |
| Reservation and Customer Service Center in Japan or the U.S. |
| 0800-1810397(Toll-free) |
| Inquiries in German |
| 0800-7243798(Toll-free) |
Contact Information for Singapore Customers |
| When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0). |
| Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English. |
| 800-8102-448 – (Toll-free, open daily, 24 hours)*1 |
| +81-3-4332-6862 – *(charged, open daily, 24 hours)*1 |
| * Charges for international call to Japan will apply. |
| Within Japan |
| 0120-029-377 – (toll-free, open 4:00 p.m. – 0:00 a.m. PST) |
| FAX: 0120-029-366 |
| When your call does not connect to the above number, please call the number below. International call charges will apply. |
| 0570-029-377 (charged, open 4:00 p.m. – 0:00 a.m. PST) |
| 03-6741-8900 (charged, open 4:00 p.m. – 0:00 a.m. PST) |
| FAX: 03-6741-8710 |
| Contact Information for Indonesia Customers |
| Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English. |
| 001-803-0081-1366 (Toll-free, open daily, 24 hours)*1 |
| When your call does not connect to the above number, please call the number below. |
| +81-3-4332-6864* (charged, open daily, 24 hours)*1 |
| * Charges for international call to Japan will apply. |
| 021-5797-4382 (charged, 08:30AM – 5:00PM, not available on weekends or national holidays) |
| Customers calling from outside of Indonesia should dial +62-21-5797-4382. International call charges will apply. |
| Within Japan |
| 0120-029-377 (toll-free, open 4:00 p.m. – 0:00 a.m. PST) |
| FAX: 0120-029-366 |
| When your call does not connect to the above number, please call the number below. International call charges will apply. |
| 0570-029-377 (charged, open 4:00 p.m. – 0:00 a.m. PST) |
| 03-6741-8900 (charged, open 4:00 p.m. – 0:00 a.m. PST) |
| FAX: 03-6741-8710 |
Contact Information for Thailand Customers |
| Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English. |
| 1800-011-254 (Toll-free, open daily, 24 hours)*1 |
| When your call does not connect to the above number, please call the number below. |
| +81-3-4332-6863* (charged, open daily, 24 hours)*1 |
| * Charges for international call to Japan will apply. |
ANA Bangkok Office |
| 02-238-5121 (charged, Monday-Friday: 8:30AM – 5:00PM, not available on weekends or national holidays) |
| 02-238-5121 (charged, Monday-Friday: 8:30AM – 5:00PM, not available on weekends or national holidays) |
ANA: All Nippon Airways Flight Information and status |
| Flight Status(International)| ANA Flight Status(Domestic)| ANA Live All Nippon Flight Status – FlightAware ANA Flight Status – Check Flight Status All Nippon Airways |
ANA: All Nippon Airways Reviews |
| Tripadvisor: ANA: All Nippon Airways has 4 of 5 scores from more than 10,258 reviews. Kayak: The score is 8.3 out of 10, Based on 1,590 reviews. AirlineQuality: The review score is 8/10 based on 523 reviews. Yelp: The score is 4 out of 5, Based on 28 reviews. |
| IATA code: NH Callsign: ALL NIPPON IAOC: ANA |
ANA: All Nippon Airways Merchandise Store |
| In-flight Shopping | At the airport/In flight [Domestic] | ANA ANA SKY SHOP 2019-1/2 Souvenir and Duty-free Shops | Earning Miles | ANA Mileage … ANA DUTY FREE SHOP | Earning Miles |
Codeshare Partners of ANA: All Nippon Airways |
| ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with Lufthansa German Airlines, Swiss International Airlines, Austrian Airlines and United Airlines. |
| The ANA: All Nippon Airways official site and other contact pages You can also access ANA: All Nippon Airways Official Website from https://www.ana.co.jp/ |
| https://en.wikipedia.org/wiki/All_Nippon_Airways https://www.facebook.com/ana.northamerica https://www.youtube.com/channel/UC58-ewaQkv0XmJcghGeUsIA https://www.instagram.com/allnipponairways_official https://twitter.com/FlyANA_official |
| Where does ANA: All Nippon Airways fly? The main hubs of All Nippon Airways for international travel are Narita International Airport and Kansai International Airport and for domestic travel are the Tokyo International Airport and Osaka International Airport.
|
ANA Informative Links |
| Important Links |
| General Inquiries |
ANA Emergency Contact Information
|
| Bag information: In economy, within Japan, 20kg free. To other destinations, two bags free. More All Nippon Airways bag information |
Damaged, Lost, and Left-Behind Items
| Airport Contact Information | |
| Within Japan | |
| Airport | Forgotten Articles |
| Narita | [81]-(0)476-33-2300 |
| Haneda | [81]-(0)3-6428-5045 |
| Kansai | [81]-(0)72-456-7575 |
USA/Canada/Mexico |
| [ ] is the country code/area code. Please dial [country code/area code] + the number when you call from outside the country. |
| S = Summer Timetable |
| W = Winter Timetable |
| * “-” Means it is suspended. |
| Airport | Forgotten Articles |
| Chicago | [1]-773-686-5216 |
| Honolulu | [1]-808-838-0190 |
| Ext. 2 | |
| Houston | [1]-832-626-2450 |
| Los Angeles | [1]-310-646-1480 |
| New York | [1]-929-456-6270 |
| San Francisco | [1]-650-821-0262 |
| San Jose | [1]-408-441-5468 |
| Seattle | [1]-206-246-2986 |
| Washington, D.C. | [1]-703-972-0061 |
| Mexico City | [52]-55-1228-6331 |
| Vancouver | [1]-604-207-5800 |
Europe /Russia |
|
| Airport | Forgotten Articles |
| London | [44]-(0)20-8745-6606 |
| Paris | [33]-(0)1-74-29-35-12/ |
| [33]-(0)1-74-29-35-15 | |
| lostandfound.cdg1@dirby.fr | |
| Munich | [49]-(0)89-975-72377/78 |
| mucki@ana.co.jp | |
| Frankfurt | frallnh@ana.co.jp |
| Dusseldorf | [49]-(0)211-421-72244 |
| Brussels | [32]-(0)2-753-5870 |
| Vienna | [43]-(0)1-7007-38130 |
| Vladivostok | [7]-423-376-7800 |
Asia |
|
| Airport | Forgotten Articles |
| Hong Kong | [852]-2186-4429 |
| (ANA Premium Member [852]-2186-4408) | |
| Taipei (Taoyuan) | [886]-(0)3-351-7637 |
| Taipei (Songshan) | [886]-(0)2-2715-6994 |
| Seoul (Gimpo) | [82]-(0)2-2661-6337 |
| Mumbai | [91]-(0)22-6685-9161 |
| Delhi | [91]-(0)11-4963-4545 |
| Chennai | [91]-(0)44-2256-9400 |
| Bangkok | [66]-(0)2-134-2403/2404 |
| Ho Chi Minh City | [84]-(0)28-3547-0415 |
| Hanoi | [84]-(0)24-3926-2808 |
| Hanoi | [84]-(0)24-3587-6004 |
| Singapore | [65]-6597-4500 |
| Jakarta | [62]-(0)21-8082-2226 |
| [62]-(0)21-8082-2227 | |
| Manila | [63]-(0)2-88467000 |
| Yangon | [95]-(0)1-9670534 |
| Kuala Lumpur | [60]-(0)3-8776-5772/5773 |
| Phnom Penh | [855]-(0)23-862-916 |
| Mainland China | |
| Airport | Forgotten Articles |
| Beijing | [86]-(0)10-6453-2501 |
| Dalian | [86]-(0)411-8664-1137 |
| Shenyang | [86]-(0)24-3192-9708 |
| Qingdao | [86]-(0)532-8471-2372 |
| Shanghai (Pudong) | [86]-(0)21-6833-9714 |
| Shanghai (Hongqiao) | [86]-(0)21-2235-2532 |
| Hangzhou | [86]-(0)571-8666-5966 |
| Guangzhou | [86]-(0)20-2823-8082/8083 |
| Guangzhou | [86]-(0)20-8612-0849 |
| Xiamen | [86]-(0)592-570-6036 |
| Chengdu | [86]-(0)28-8520-7130 |
| Wuhan | [86]-(0)27-6559-0130 |
| Shenzhen | [86]-755-2345-9173 |
Oceania |
|
| Airport | Forgotten Articles |
| Sydney | [61]-(0)2-9667-6352 |
| Perth | [61]-(0)8-6155-9770 |
ANA Disability Desk Contact Information
When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).
Within Japan |
| 0120-029-377 – (toll-free, open 4:00 p.m. – 0:00 a.m. PST) |
| FAX: 0120-029-366 |
| When your call does not connect to the above number, please call the number below. International call charges will apply. |
| 0570-029-377 – (charged, open 4:00 p.m. – 0:00 a.m. PST) |
| 03-6741-8900 – (charged, open 4:00 p.m. – 0:00 a.m. PST) |
| FAX: 03-6741-8710 |
| Telephone numbers for ANA Japan domestic flight reservations |
| ANA Mileage Club Service Center |
| 0570-029-709call handling system (toll) |
| Tokyo: 03-6741-1120 |
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