Based in America, Amazon is a multinational technological company that mainly focuses on e-commerce, cloud computing, digital streaming and artificial intelligence.
Amazon is well known as the world’s most valuable brand. It started its journey on July 5, 1994 from Seattle, US. Today, it has evolved into world’s largest online market and second largest private employer in the US. Amazon has opened a new world of comfort which help people to access their needs effectively.
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Reasons customers like you called amazon recently?
The major reasons were:
- Asking more information to about a product to make a purchase
- Being dissatisfied with a product or service
- Experiencing webpage troubles
- Seeking an expectation
Why do people call amazon customers support?
They are calling to rectify the doubts regarding the products and purchase the most suitable one. They also make calls to complaint about the products delivered.
Best practices for calling amazon customer service
Amazon has 24/7 customer service phone numbers. You can call them at any time and make clarifications regarding amazon and its products.
What kind of issues can amazon customer service resolve?
Amazon customer service is renowned in settling customer disputes. They interact with the customers, know their problem and suggest the apt solutions.
What can I do if I am unhappy with my call to amazon?
Immediately after the call you will receive a mail asking to rate about amazon call service. You can file an unsatisfied review and further actions will be taken.
What can’t be resolved by phone with amazon?
Amazon call centers always provide customers with satisfactory answers. If any severe cases are reported, then they will handle it in office level
Amazon’s best toll-free/800 customer phone number?
1-888-280-4331
Amazon’s customer service phone number is 1-888-280-4331. And you can call that number 24 hours a day, seven days a week.
Methods to contact amazon other than phone?
Amazon provides an e-mail id in which the customers can approach them. cs-reply@amazon.in The customers can share their queries and complaints with Amazon using this mail id.
SUBSIDARIES OF AMAZON
Amazon offers an unending list of services. All these are customer friendly and easily accessible. We will look on to the services provided.
Retail goods
Amazon products include books, beauty products, baby products, groceries, health and personal care items, jewellery and accessories, sporting goods, kitchen items, musical instruments, toys, games, electronics, and many other to go.
Amazon prime
It is paid subscription programme from amazon where you get an unlimited access to their services. A membership costs $ 119 per year or $ 12.99 per month.
BENEFITS
- Free two day shipping is one of the highlighted benefit.
- Prime pantry allows the members to access to low-paid groceries, household items and pet care.
- The members will get a 30 minute early access to lightening deals.
- ‘Just for prime’- this is a section on amazon webpage which is exclusively for prime members.
- ‘Prime video’ – another centre of attraction, unlimited streaming of movies and TV shows are available.
- ‘Prime now’ – amazon also provides one hour delivery of products in selected cities.
Consumer electronics
Kindle, an e-reader launched by amazon in 2007 gave them a hand in consumer electronics. The screen uses E ink technology in order to reduce battery consumption. Kindle changed the way how people read. Shoppers can buy pretty much any consumer electronics item on Amazon, from leading brands to cheaper alternatives. Amazon is now a popular brand and it offers its own brand of tablets, TV streaming devices, Alexa-enabled devices.
Digital content
Amazon Music, an online music store opened in 2007 marked the entry of amazon into digital content. The store was selling downloads exclusively in MP3 format. Once you purchase digital content from the amazon app, then you can access music, amazon instant video titles, apps and games, kindle e-books and audible audio books from amazon app for android phone.
Amazon studios
It is a corporate division that develops TV shows, movies and comics. They bring up innovative series and movies from upcoming talents. Amazon streaming is the world’s first streaming service to bag Oscar in 2017 for ‘Manchester by the Sea’ and ‘The Salesman’.
Amazon game studios
AGS is an American video game developer and division of the online retailing company amazon that focuses on the development of video games. The very first game ‘living classics’ released in 2012 was a social game for Face book. Amazon started developing computer games in 2014.
Amazon fresh
It is a grocery delivery service available in the US. They provide free delivery to prime members. Items ordered are available for home delivery on the same day or the next day, depending on the time of the order and the availability of trucks.
Amazon drive
It is a cloud storage application managed by amazon. It offers secure cloud storage, file synchronization, file sharing, and Photo printing. The files and folders can be transferred and managed from multiple devices using an amazon account.
Amazon smile
It is a charity initiative launched by amazon in 2013. It can be accessed by doing normal shopping and allowing amazon to donate 0.5% of the sales price of eligible products to the customers selected charity as its sponsor.
Amazon home services
It is a marketplace which offers professional plumber, electrical, audio/visual installation and lawn services for house owners. The service is ‘satisfaction guaranteed’ and offers refund if the house owner is not happy with the services.
PROS
- Amazon is user friendly and quite easy to purchase products.
- Product quality is usually good.
- They provide a faster delivery for prime members.
- They also provide a wide range of products for selection.
- While returning a purchased product, they usually don’t question too much which keeps the customers in a comfort zone.
- Their refund is also quick.
CONS
- The website has a lot of pop ups which keeps on irritating the customers.
- The payment page is a bit confusing one.
- Some products are knocked off and it is difficult to find it out.
Amazon Phone Number 888-280-4331 - by the Numbers
Phone number to dial 888-280-4331
Call-back available NO
Call picked up by a real person YES
Department you're calling Customer Service
Call center hours 24 hours, 7 days
Best time to dial 8:30am
Navigate phone maze to a human Don't press or say anything OR press 0
Alternate methods phone, email, chat, web, facebook, twitter
Although, there are many competitors for amazon, it itself stands as a unique one in the hearts of millions of people. Day by day, increasing customers and popularity makes amazon, a confident choice for their customers. If you are thinking of purchasing something, then go ahead to amazon and be the customers of world’s most successful retailer.