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How do I contact technical support or customer service? What’s the difference?
If you are facing any issue regarding your Adobe Connect Hosted Account, you can fill out a Support Incident Report. Adobe Connect technical support team receive your questions directly by the report. You can contact Adobe Customer Service if you have an account or billing-related questions. Further, Adobe also provides you online information that can be used to manage your Adobe Connect account.
How many participants can Adobe Connect handle?
Adobe Connect can handle 100 people in each room for a total of 1000 participants. There must be a license named host present in the room for users to take Host or Presenter roles in the meeting.
Can I extend my Adobe Connect Hosted Trial?
Adobe Connect Hosted Trials are for a limited time only. You must purchase a pay-per-use plan after your trial expires if you are willing to continue the use of the Adobe Connect account. Your pay-per-use plan doesn’t include a monthly fee, you are only charged for per-minute, per-user for the minutes used in any meetings you hold. Go to the Adobe Connect Hosted Service Plan home page regarding further information.
How can you record your Adobe Connect meetings?
Yes, you can record your meetings at any time. To do so, simply select the Meeting tab in the menu bar in your meeting room, and select “Record Meeting” by scrolling down and name the recording when a window poped-up. Follow the same steps and select “Stop Recording” if you finished recording.
How does Adobe Connect work?
Adobe Connect is a web conferencing collaborative software that allows the live online conference to multiple users. The meeting room is used to conduct a meeting that includes several display pods and components. You can use their pre-loaded meeting room layouts, or also can customize it that suites your moods. These meeting rooms allow attendees to share their screen or files, chat, broadcast audio, and video and participate in interactive online activities.
Where can I find my Adobe Connect phone conferencing number?
You can find your Adobe Connect phone conferencing number in the welcome email you had received at the time you created your account. Also, you can find Your Adobe Connect phone conferencing number in the upper-right corner of the meeting window.
What happens to my meeting room and phone conferencing number after the trial expires?
Adobe Connect generated the phone conferencing number remains the same for as long as you own your meeting room. If your trial account expires, you can purchase the subscription on a monthly or annual basis on the Adobe website at www.adobe.com/products/connect/.
What to do if your Adobe Connect account has been suspended?
Log in to your Adobe Connect Hosted Service Plan home page, you will see an explanation as to why your account has been suspended. Make convenient corrections to the account details to reactive the service.
Contacting Adobe Connect – by phone or otherwise
The only way to get in touch with Adobe Connect is their best toll-free number 800-685-3644. You can also solve your issues through their live chat support. According to other Adobe Connect customers, you can tell us about your issues and letting us finding somebody to help you. If you find this information inaccurate or know of other ways to contact Adobe Connect please let us know so we can share it with other customers.
| Adobe Connect Phone Number | 800-833-6687 |
| Customer Service Number | 800-685-3644 |
| Adobe Customer Care Virtual Assistant | YES |
| Adobe Connect Email ID | NO |
| North America | |||
| Destination | Adobe Phone Number | Adobe FAX | Office |
| Adobe Phone Number Corporate headquarters | Tel: 408-536-6000 | Fax: 408-537-6000 | 345 Park Avenue San Jose, CA 95110-2704 |
| Adobe Phone Number Los Angeles | (former Magento office) 3640 Holdrege Ave Los Angeles, CA 90016 | ||
| Adobe Phone Number San Francisco | Tel: 415-832-2000 | Fax: 415-832-2020 | 601 Townsend Street San Francisco, CA 94103 |
| Adobe Phone Number Canada | Tel: 613-940-3676 | Fax: 613-594-8886 | 343 Preston Street Ottawa, Ontario K1S 1N4 Canada |
| Adobe Phone Number Boston | Tel: 617-766-2360 | One Newton Place, 3rd Floor Newton, MA 02458 | |
| Adobe Phone Number Maryland | 7878 Diamondback Drive College Park, MD 20742 | ||
| Adobe Phone Number Minnesota | Tel: 651-766-4700 | Fax: 651-766-4750 | 3900 Northwoods, 3rd floor Arden Hills, MN 55112 |
| Adobe Phone Number San Mateo | (formerly Marketo office) 901 Mariners Island Blvd. San Mateo, CA 94404 | ||
| Adobe Phone Number Chicago | Tel: 312-764-5598 | 420 N. Wabash Ave, Suite 700 Chicago, IL 60611 | |
| Adobe Phone Number New York | Tel: 212-471-0904 | Fax: 212-471-0990 | 1540 Broadway, 17th floor New York, NY 10036 |
| Adobe Phone Number Seattle | Tel: 206-675-7000 | 801 N. 34th Street Seattle, WA 98103 | |
| Adobe Phone Number Denver | (former Marketo office) 707 Seventeenth Street Denver, CO 80202 | ||
| Adobe Phone Number Emeryville | Tel: 510-817-6300 | 1250 53rd Street Emeryville, CA 94608 | |
| Adobe Phone Number Washington, D.C. | Tel: 571-765-5400 | Fax: 571-765-5450 | 300 New Jersey Ave NW Washington D.C., 20001 |
| Adobe Phone Number Lehi | Tel: 385-345-0000 | 1300 West Traverse Parkway Lehi, UT 84043 | |
| Adobe Phone Number Portland | Tel: 503-889-2800 | 1500 SW First Ave. Portland, OR 97201 | |
| Adobe Phone Number Asia | |||
| Adobe Phone Number China | Tel: +86 10-5865 7700 | Fax: +86 10-5865 7701 | 0909, 9/F, China World Tower No. 1 Jian Guo Men Wai Avenue Beijing 100004 |
| Tel：+86 21-8011 8228 | Fax：+86 21-8011 8239 | Unit 2027-2030, Mirae Asset Tower No.166 Lujiazui Ring Road Pudong New Area, Shanghai 200120 | |
| Adobe Phone Number Hong Kong | Tel: +852 2916 2100 | Fax: +852 2970 2277 | Suite 4102, 41/F Lee Garden One 33 Hysan Avenue Causeway Bay Hong Kong |
| Adobe Phone Number Japan | Main Tel: 011-81-3-5740-2400 | Gate City Osaki, East Tower 1-11-2 Osaki Shinagawa-ku, Tokyo 141-0032 Japan | |
| Adobe Phone Number Taiwan | No. 68, Sec 5, Zhongxiao East Road Taipei City, Taiwan 11065 | ||
| Korea | Tel: +82 2 530 8000 | Fax: +82 2 530 8001 | 19F, Parnas Tower, Samseong-dong 521, Teheran-ro, Gangnam-gu, Seoul, 06164, Korea |
| Adobe Phone Number Singapore | Tel: +65 6511 5500 | Fax: +65 6333 8023 | 8 Temasek Boulevard Singapore 038988 |
| Adobe Phone Number India | Phone: +91-120-4444711 | Fax: +91-120-4444737 | Plot No. 05, Block A, Sector-132 Noida – 201304 U.P. (India) |
| Adobe Phone Number Australia and New Zealand | |||
| Adobe Phone Number Australia | Tel: +61 (2) 8622 4100 | Fax: +61 3 9863-8010 | Suite 1001 1 Queens Road Melbourne, VIC 3004 Australia |
| Tel: +61 2 9778 4100 | Fax: +61 2 9778 4190 | Tower 2, Level 27 201 Sussex Street Sydney, NSW 2000 Australia | |
| Adobe Phone Number Europe, Middle East and Africa | |||
| Adobe Phone Number Belgium | Tel: +32 2 416 40 00 | Park Lane Culliganlaan 2F 1B-1831 Diegem | |
| Adobe Phone Number Ireland | Tel: +353 1 242 6700 | Fax: +353 1 242 6711 | 6 Riverwalk, Naas Road 24, Dublin Ireland |
| Adobe Phone Number Netherlands | Tel: +31 20 65 11 200 | Europlaza Hoogoorddreef 54a Amsterdam, 1101 BE The Netherlands | |
| Adobe Phone Number Sweden | Tel: +46 8 752 3300 | Fax: +46 8 751 4955 | Box 47 Kista Entre Knarrarnäsgatan 7 16493 Kista Sweden |
| Adobe Phone Number Denmark | Tel: +45 3231 6000 | Fax: +45 3231 6001 | Islands Brygge 57, 2th 2300 København Danmark |
| Adobe Phone Number Poland | Warsaw Tower 39, Sienna Street, 8th floor 00-121 Warsaw, Poland | ||
| Adobe Phone Number United Kingdom | Tel: +44 1628 590 000 | Fax: +44 1628 590 100 | Market House Maidenhead SL6 8AG United Kingdom |
| Adobe Phone Number Romania | Tel: +40 (0) 31 413 35 00 | Fax: +40 (0) 21 413 36 26 | Anchor Plaza, 10th floor 26 Z Timisoara Blvd. 061331, Bucharest Romania |
| Adobe Phone Number Italy | Tel: +39 039 6550.1 | Fax: +39 039 6550.50 | Via Roberto Bracco 6 Terzo Piano, 20159, Milano Italy |
| Adobe Phone Number Germany, Austria and Switzerland | Tel: +49 89 31 705 0 | Fax: +49 89 31 705 432 | Georg-Brauchle-Ring 56/58 D-80992 München Deutschland |
| Adobe Phone Number South Africa | Tel: +27 (0)11 575 0008 | Fax: +27 (0)86 541 0842 | Cnr Main & Sloane Street Bryanston, The Campus Twickenham Building Johannesburg, 2021, South Africa |
| Adobe Phone Number France | Tel: +33 (0)1 70 98 14 00 | 18 Rue Roger Simon-Barboux Paris, France 94110 | |
| Adobe Phone Number Republic of Moldova | Tel: +37 32 283 9878 | Fax: +37 32 283 9877 | Business Center Le Roi Chisinau, MD 2012 Moldova |
| Adobe Phone Number Spain | Tel: +34 933 26 84 64 | Paseo de la Castellana 77, planta 6 28046, Madrid, Spain | |
| Adobe Phone Number South America | |||
| Adobe Phone Number Brazil | Tel: +55(11)2175-8495 | Fax: +55(11)2175-8401 | Avenida Doutor Churci Zaidan 1240-Vila Cordeiro 16th Floor – Golden Tower 04711-130 Sao Paulo – SP |