How do I contact technical support or customer service? What’s the difference?
If you are facing any issue regarding your Adobe Connect Hosted Account, you can fill out a Support Incident Report. Adobe Connect technical support team receive your questions directly by the report. You can contact Adobe Customer Service if you have an account or billing-related questions. Further, Adobe also provides you online information that can be used to manage your Adobe Connect account.
How many participants can Adobe Connect handle?
Adobe Connect can handle 100 people in each room for a total of 1000 participants. There must be a license named host present in the room for users to take Host or Presenter roles in the meeting.
Can I extend my Adobe Connect Hosted Trial?
Adobe Connect Hosted Trials are for a limited time only. You must purchase a pay-per-use plan after your trial expires if you are willing to continue the use of the Adobe Connect account. Your pay-per-use plan doesn’t include a monthly fee, you are only charged for per-minute, per-user for the minutes used in any meetings you hold. Go to the Adobe Connect Hosted Service Plan home page regarding further information.
How can you record your Adobe Connect meetings?
Yes, you can record your meetings at any time. To do so, simply select the Meeting tab in the menu bar in your meeting room, and select “Record Meeting” by scrolling down and name the recording when a window poped-up. Follow the same steps and select “Stop Recording” if you finished recording.
How does Adobe Connect work?
Adobe Connect is a web conferencing collaborative software that allows the live online conference to multiple users. The meeting room is used to conduct a meeting that includes several display pods and components. You can use their pre-loaded meeting room layouts, or also can customize it that suites your moods. These meeting rooms allow attendees to share their screen or files, chat, broadcast audio, and video and participate in interactive online activities.
Where can I find my Adobe Connect phone conferencing number?
You can find your Adobe Connect phone conferencing number in the welcome email you had received at the time you created your account. Also, you can find Your Adobe Connect phone conferencing number in the upper-right corner of the meeting window.
What happens to my meeting room and phone conferencing number after the trial expires?
Adobe Connect generated the phone conferencing number remains the same for as long as you own your meeting room. If your trial account expires, you can purchase the subscription on a monthly or annual basis on the Adobe website at www.adobe.com/products/connect/.
What to do if your Adobe Connect account has been suspended?
Log in to your Adobe Connect Hosted Service Plan home page, you will see an explanation as to why your account has been suspended. Make convenient corrections to the account details to reactive the service.